FREQUENTLY SKED QUESTIONS
Answer to all the Frequently Asked Questions
How can I book a transfer?
You can book your transfer through our website, WhatsApp, or by email. Simply provide your travel date, pickup time, pickup location, destination, and the number of passengers.
Please note that, in exceptional circumstances, ongoing delays affecting previous services may require us to assign your transfer to one of our trusted partner companies or, occasionally, you may need to wait a short time for your driver to arrive. If any changes are necessary, we will inform you as soon as possible so you can travel with complete peace of mind.
Please note that, in exceptional circumstances, ongoing delays affecting previous services may require us to assign your transfer to one of our trusted partner companies or, occasionally, you may need to wait a short time for your driver to arrive. If any changes are necessary, we will inform you as soon as possible so you can travel with complete peace of mind.
How far in advance should I book?
We recommend booking at least 48 hours in advance to guarantee availability. However, we also accept last-minute bookings whenever possible. For urgent requests, we recommend contacting us via WhatsApp.
What happens if my flight is delayed?
We monitor all flights in real time. If your flight is delayed, we will adjust your pickup time at no additional cost, provided you have supplied your flight number when making your reservation.
Where will my driver meet me at the airport?
Your driver will be waiting for you in the Arrivals Hall, holding a sign with your name or booking reference at the designated meeting point located at Gate 4.
How long will the driver wait?
We include complimentary waiting time with every airport pickup. At airports, your driver will wait for up to 60 minutes after your flight has landed. Waiting times for other pickup locations may vary depending on the service booked.
Are your prices fixed?
Yes. Your fare is confirmed before your booking is completed and will not change due to traffic conditions or journey duration, unless you request changes to the route.
Which payment methods do you accept?
We accept payments by credit or debit card, bank transfer, or cash, depending on the type of booking. Airport arrival transfers must be paid in advance.
Can I modify or cancel my booking?
Yes. You may modify or cancel your reservation in accordance with our Cancellation Policy. We recommend notifying us as early as possible. Full details can be found in our Legal Notice.
Do you provide child seats?
Yes. Baby seats, booster seats, and child safety seats are available free of charge upon request. Please let us know your requirements when making your reservation.
How much luggage can I bring?
Each passenger may bring one suitcase and one piece of hand luggage. If you are travelling with oversized luggage such as bicycles, golf clubs, skis, or similar equipment, please inform us in advance so we can allocate the most suitable vehicle.
Do you offer transfers for groups?
Yes. We provide private vehicles with capacity for up to 7 passengers.
Are your transfers private or shared?
We primarily offer private transfers, meaning the vehicle is reserved exclusively for you and your travelling companions.
Are your services available 24/7?
Yes. We operate 24 hours a day, 365 days a year, by prior reservation.
Can I travel with my pet?
Yes, provided you inform us in advance. Depending on your pet's size, a suitable carrier may be required. An additional charge applies for pet transportation.
What should I do if I can't find my driver?
Please contact our customer support team immediately using our assistance phone number. We will quickly help you locate your driver and resolve the situation.
Can I request multiple stops during my journey?
Yes. Additional stops can be arranged. Simply let us know when making your reservation so we can calculate the appropriate journey time and fare.
Do you issue invoices?
Yes. We provide invoices for both private customers and businesses. Simply request one and provide your billing details.
How do I know my booking is confirmed?
You will receive a confirmation email or message containing all the details of your transfer, including the pickup date and time, vehicle information, and your driver's contact details.
Why choose Wonderful Transfer?
• Fixed prices with no hidden fees.
• Professional and punctual drivers.
• Modern, clean, and comfortable vehicles.
• Personalized customer service.
• Available 24/7 by reservation.
• Real-time flight tracking.
• Fast and easy booking process.
• Professional and punctual drivers.
• Modern, clean, and comfortable vehicles.
• Personalized customer service.
• Available 24/7 by reservation.
• Real-time flight tracking.
• Fast and easy booking process.
