1. Introduction

At Wonderful Transfer, we are committed to protecting your privacy and ensuring that your personal data is handled securely, transparently and responsibly.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, contact us or use our private transfer and transportation services.

By accessing this website, submitting an enquiry or making a reservation, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

The company responsible for processing your personal data is:

Company name: L&N Transfers SL
Trading name: Wonderful Transfer
Tax identification number — CIF: B70971536
Registered address: Calle Cotlliure 31, Floor 6, Door 1, 07010 Palma de Mallorca, Illes Balears, Spain
Email: booking@wonderfultransfer.com
Telephone: +34 652 82 91 06
Website: www.wonderfultransfer.com
Activity: Private transportation and transfer services in the Balearic Islands.

For further information about the website owner, please refer to our Legal Notice.

3. Personal Data We Collect

Depending on how you interact with us, we may collect the following personal information:

Full name.
Email address.
Telephone number.
Pick-up location and destination.
Pick-up date and time.
Flight number, where applicable.
Number of passengers.
Luggage information.
Child-seat requirements.
Selected vehicle or transfer service.
Booking details.
Billing and invoicing information.
Payment transaction confirmation.
Communications sent by email, telephone or WhatsApp.
IP address.
Browser type.
Device information.
Website usage information collected through cookies.

Wonderful Transfer does not store or have access to your complete bank card details. Card information is entered and processed directly through the secure payment platform provided by our payment service provider.

We only collect personal information that is necessary to manage your enquiry, booking, payment or requested transportation service.

4. How We Collect Your Data

Your personal information may be collected when you:

Complete the online booking process.
Submit a booking or contact form.
Contact us by email, telephone or WhatsApp.
Request information about our services.
Make a payment through the online payment gateway.
Request an invoice.
Use Google Maps or other integrated website services.
Browse our website and accept the use of cookies.
Subscribe to commercial communications, where this option is available.

5. Purposes of Processing

We process your personal information for the following purposes:

To process and manage booking requests.
To confirm the availability of the selected transfer.
To provide private transportation services.
To manage pick-up and destination details.
To monitor flight arrival information when a flight number is provided.
To communicate with you about your reservation.
To process payments.
To issue invoices when requested or legally required.
To respond to enquiries and customer-service requests.
To manage cancellations, changes, complaints and refunds.
To prevent fraud and misuse of our services.
To maintain the security and proper operation of the website.
To improve our website and transportation services.
To comply with accounting, tax and legal obligations.
To send commercial communications where you have expressly consented to receive them.

6. Legal Basis for Processing

We process your personal data on the following legal grounds:

Booking and provision of transportation services

The processing is necessary for the performance of a contract or to take pre-contractual measures requested by you before confirming a reservation.

Payment processing

The processing is necessary to complete the payment and perform the transportation service contract.

Invoicing and accounting

The processing is necessary to comply with applicable legal, accounting and tax obligations.

Responding to enquiries

The processing is based on the pre-contractual measures requested by you or on our legitimate interest in responding to customer enquiries.

Fraud prevention and security

The processing is based on our legitimate interest in protecting our customers, website, bookings and payment transactions.

Commercial communications

The processing is based on your consent. You may withdraw your consent at any time.

Cookies

Technical cookies are used where necessary for the operation of the website. Analytical or other non-essential cookies will only be used after obtaining your consent, where required.

7. Data Retention

Your personal data will only be retained for as long as necessary for the purpose for which it was collected.

Booking and customer data will be retained for the duration of the contractual relationship and, after the service has been completed, for the legally required periods necessary to address possible claims and comply with accounting, commercial and tax obligations.

Documents and records that must be retained for accounting or commercial purposes may be stored for up to six years, unless a different period is required by applicable legislation.

Information relating to enquiries that do not result in a booking will be retained only for the time necessary to respond to and manage the enquiry.

Payment confirmations and transaction references will be retained where necessary to manage payments, refunds, disputes and legal obligations. Complete bank card details are not stored by Wonderful Transfer.

Data used for commercial communications will be retained until you withdraw your consent or request its deletion.

Cookie retention periods are described in our Cookie Policy.

Once the relevant retention period has expired, the information will be securely deleted, blocked or anonymised.

8. Payment Processing

Online payments are processed through the secure payment gateway provided by:

Comercia Global Payments, Entidad de Pago, S.L.

Its payment services are marketed through CaixaBank, S.A., acting as an agent.

When a customer makes an online payment, the bank card information is entered directly into the secure payment platform. Wonderful Transfer does not receive, access or store the customer’s complete bank card details.

Wonderful Transfer may receive limited transaction information, such as:

Payment confirmation.
Transaction reference.
Amount paid.
Date and time of payment.
Payment status.
Information necessary to manage a refund or payment dispute.

The payment provider processes payment information in accordance with its own legal and privacy conditions.

9. Sharing Your Information

Wonderful Transfer does not sell, rent or commercially transfer your personal information.

Your personal data may only be shared where necessary with:

Drivers or trusted transportation partners involved in providing the booked service.
Comercia Global Payments, Entidad de Pago, S.L.
CaixaBank, S.A., in connection with the contracted payment service.
Accounting, tax and legal advisers.
Website hosting and technical-maintenance providers.
Email and communication-service providers.
Technology providers required for the operation of the booking system.
Public authorities, courts or law-enforcement bodies where legally required.

Transportation partners will only receive the information necessary to provide the booked service, such as the passenger’s name, telephone number, pick-up location, destination, date, time and relevant travel information.

All providers and partners that process personal information must comply with applicable data-protection regulations and use the information only for the authorised purpose.

10. International Data Transfers

Some technology, communication or digital-service providers may process information outside the European Economic Area.

Where an international transfer takes place, Wonderful Transfer will ensure that it is covered by an adequacy decision issued by the European Commission, Standard Contractual Clauses, or another safeguard recognised under applicable data-protection legislation.

Users may request further information regarding the safeguards applied by contacting Wonderful Transfer.

11. Data Security

Wonderful Transfer implements appropriate technical and organisational measures to protect personal data against:

Unauthorised access.
Accidental loss or destruction.
Alteration.
Unauthorised disclosure.
Misuse.
Fraudulent access.
Security incidents.

Access to personal information is limited to employees, drivers, collaborators and providers that require it to provide the requested service or perform an authorised function.

Although no electronic system can guarantee absolute security, we continuously review the measures used to protect personal information.

12. Your Data-Protection Rights

Under the General Data Protection Regulation, you have the right to:

Access your personal data.
Request the correction of inaccurate or incomplete information.
Request the deletion of your data.
Request the restriction of processing.
Object to the processing of your personal data.
Request data portability, where applicable.
Withdraw your consent at any time when processing is based on consent.
Not be subject to decisions based solely on automated processing where they produce legal or similarly significant effects.
Lodge a complaint with the relevant supervisory authority.

You may exercise your rights by sending a written request to:

Email: booking@wonderfultransfer.com

Postal address:
L&N Transfers SL
Calle Cotlliure 31, Floor 6, Door 1
07010 Palma de Mallorca
Illes Balears, Spain

The request must indicate the right you wish to exercise and include sufficient information to verify your identity.

You also have the right to lodge a complaint with the Spanish Data Protection Agency — Agencia Española de Protección de Datos, AEPD.

13. Mandatory Information

Fields marked as mandatory in the booking and contact forms are necessary to process your request.

Failure to provide the required information may prevent Wonderful Transfer from:

Processing your booking.
Confirming the selected route.
Contacting you regarding the service.
Processing the payment.
Issuing an invoice.
Providing the requested transportation service.

You are responsible for ensuring that the information provided is accurate, complete and up to date.

14. Cookies

Our website uses cookies and similar technologies to ensure the proper operation of the website, improve the user experience and, where applicable, analyse website usage.

Users may accept, reject or configure non-essential cookies through the cookie banner or cookie-settings panel.

Further information about the cookies used, their purpose, provider and retention period is available in our separate Cookie Policy.

15. Third-Party Services

Our website may use or provide access to third-party services, including:

Google Maps.
WhatsApp.
Comercia Global Payments.
CaixaBank.
Email and telephone communication services.
Social-media platforms.
Website hosting and technical-maintenance services.
Booking and reservation technology.

These providers may process personal information in accordance with their respective privacy policies.

External links are provided for informational or functional purposes. Wonderful Transfer is not responsible for the privacy practices or content of third-party websites.

16. Children’s Privacy

Bookings must be made by individuals aged 18 or over.

Minors may use our transportation services when travelling with, or under the responsibility of, a parent, legal guardian or authorised adult.

We only process information relating to minors when strictly necessary to provide the requested service, such as their age, number of passengers or child-seat requirements.

The person making the booking confirms that they are authorised to provide any necessary information relating to the minors included in the reservation.

17. Automated Decision-Making

Wonderful Transfer does not make decisions based solely on automated processing or profiling that produce legal effects or similarly significant consequences for users.

Bookings are subject to service availability, route confirmation and, where applicable, manual verification by Wonderful Transfer.

18. Changes to This Privacy Policy

Wonderful Transfer reserves the right to update this Privacy Policy to reflect changes in legislation, technology, payment systems or the services offered.

Any updated version will be published on this page and will indicate the date of the latest revision.

Users are encouraged to review this Privacy Policy periodically.

19. Contact

For questions regarding this Privacy Policy, the processing of your personal information or the exercise of your data-protection rights, please contact:

L&N Transfers SL — Wonderful Transfer
CIF: B70971536
Address: Calle Cotlliure 31, Floor 6, Door 1, 07010 Palma de Mallorca, Illes Balears, Spain
Email: booking@wonderfultransfer.com
Telephone: +34 652 82 91 06

We will respond as quickly as possible and in accordance with applicable data-protection legislation.