1. Introduction

These Terms & Conditions govern the booking and provision of private transportation services offered by Wonderful Transfer through this website and its official communication channels.

By making a reservation, the customer acknowledges that they have read, understood and accepted these Terms & Conditions, including the payment, waiting-time, cancellation and no-show conditions.

2. Company Information

The transportation services are provided by:

Company name: L&N Transfers SL
Trading name: Wonderful Transfer
Tax identification number — CIF: B70971536
Registered address: Calle Cotlliure 31, Floor 6, Door 1, 07010 Palma de Mallorca, Illes Balears, Spain
Email: booking@wonderfultransfer.com
Telephone: +34 652 82 91 06
Website: www.wonderfultransfer.com
Activity: Private transportation and transfer services in the Balearic Islands.

Further information about the website owner is available in our Legal Notice.

3. Scope of the Services

Wonderful Transfer provides private transportation services in Mallorca and the Balearic Islands, including:

• Airport transfers.
• Hotel transfers.
• Port transfers.
• Business transportation.
• Event transfers.
• Chauffeur services.
• Hourly-disposal services.
• Private tours.
• Personalised routes and journeys.

All services are subject to availability, route confirmation, vehicle availability and prior booking.

4. Booking

Bookings may be requested through:

• The Wonderful Transfer website.
• WhatsApp.
• Email.
• Telephone.
• Any other official communication channel provided by Wonderful Transfer.

To complete a reservation, the customer must provide accurate and complete information, including:

• Full name.
• Telephone number and email address.
• Pick-up location.
• Destination.
• Date and time.
• Number of passengers.
• Amount and type of luggage.
• Flight number, where applicable.
• Child-seat requirements.
• Any other special requirements.

Wonderful Transfer reserves the right to reject or request clarification of any booking containing inaccurate, incomplete or inconsistent information.

5. Booking Confirmation

A booking made through the online booking system will only be considered confirmed once the customer has successfully completed the payment by credit or debit card and has received the corresponding booking confirmation.

Bookings requested directly by telephone, WhatsApp or email will only be considered confirmed once Wonderful Transfer has expressly accepted the request and sent a confirmation to the customer.

Where payment in person has been agreed, the customer must pay the driver in cash at the time of the service.

Customers are responsible for reviewing all booking details and notifying Wonderful Transfer immediately of any incorrect information.

6. Prices

All prices displayed on the website or expressly quoted to the customer are fixed for the selected route and include applicable taxes, unless otherwise stated.

The confirmed price covers only the service, route, stops, number of passengers and vehicle stated in the booking.

Additional charges may apply for:

• Waiting time beyond the complimentary allowance.
• Additional stops not included in the original booking.
• Changes requested after confirmation.
• Additional travelling time.
• Oversized or special luggage requiring a different vehicle.
• Pet transportation, where applicable.
• An increase in the number of passengers.
• Any service not included in the original booking.

There will be no additional charge for ordinary traffic conditions or genuine flight delays that can be correctly monitored using the flight information provided by the customer.

7. Payment

Bookings completed through the Wonderful Transfer online booking system must be paid in full by credit or debit card.

Online card payments are processed securely through the payment gateway provided by CaixaBank and Comercia Global Payments.

The booking will not be considered confirmed until the payment platform has authorised the transaction and the customer has received the corresponding booking confirmation.

Wonderful Transfer does not store or have access to the customer’s complete bank card details.

Bookings requested directly by telephone, WhatsApp or email may be paid in cash directly to the driver at the time of the service, provided that this payment method has been expressly agreed and confirmed in advance by Wonderful Transfer.

Cash payment is not available as a payment option within the online booking system.

Wonderful Transfer reserves the right to require advance card payment before confirming any booking.

The cancellation, waiting-time and no-show charges established in these Terms & Conditions will also apply to bookings for which payment in person has been agreed.

8. Provision of the Service and No Physical Shipping

Wonderful Transfer provides passenger transportation services and does not sell or ship physical products.

The service will be provided at the date, time, pick-up location and destination specified in the confirmed booking.

The customer must be present and contactable at the agreed pick-up location and time.

9. Flight Monitoring

For airport arrival services, customers must provide a correct and valid flight number.

Wonderful Transfer will monitor the flight information and, where possible, adjust the pick-up time in the event of a genuine flight delay.

No additional waiting-time charge will be applied solely because of a genuine flight delay that has been correctly notified or can be verified through the flight-monitoring system.

The complimentary waiting period will begin from the adjusted pick-up time determined according to the actual flight arrival information.

Wonderful Transfer will not be responsible for monitoring errors resulting from an incorrect, incomplete or outdated flight number provided by the customer.

10. Courtesy Waiting Time and Customer Delays

All Wonderful Transfer services include a complimentary waiting period of 15 minutes from the agreed or adjusted pick-up time.

Where the customer is delayed, the following charges may apply:

• From minute 16 to minute 30: a charge equivalent to 30 minutes of waiting time.
• From minute 31 onwards: a charge equivalent to one hour of waiting time.

Waiting-time charges will be calculated according to the rate applicable to the booked service.

Continued waiting is subject to driver and vehicle availability. The driver is not required to wait indefinitely.

The customer must contact Wonderful Transfer as soon as possible if they expect to be delayed.

11. Cancellation Policy

Cancellations must be communicated through an official Wonderful Transfer contact channel as soon as possible.

Cancellations before the day of the service

Cancellations communicated before the calendar day on which the service is scheduled will be free of charge.

Cancellations on the same day

Cancellations made on the same calendar day as the scheduled service will incur a cancellation charge equal to 50% of the total booking price.

Where the service has already been paid, Wonderful Transfer will retain 50% of the booking amount and refund the remaining 50%.

Refunds will be processed using the same payment method used for the original transaction whenever technically possible.

Wonderful Transfer will initiate the refund without undue delay. The time required for the amount to appear in the customer’s account may depend on the payment provider and the customer’s banking institution.

12. No-Show Policy

A booking will be considered a no-show when the customer:

• Does not appear at the agreed pick-up location.
• Cannot be contacted or located after reasonable attempts.
• Provides incorrect information that prevents the service from being carried out.
• Leaves the pick-up location without contacting Wonderful Transfer.
• Fails to appear after the applicable complimentary waiting period.

Arrival services

For airport, port, station or other arrival services, failure to appear or the inability to contact or locate the customer will result in a charge equal to 100% of the total booking price.

Departure services

For hotel, home, business, port, airport or other departure services, failure to appear or the inability to contact or locate the customer will also result in a charge equal to 100% of the total booking price.

No refund will be issued in the event of a no-show.

The customer is responsible for providing a valid telephone number and remaining contactable at the scheduled pick-up time.

13. Booking Modifications

Customers may request changes to their booking before the scheduled service.

Modifications may include changes to:

• Date or time.
• Pick-up location.
• Destination.
• Number of passengers.
• Vehicle type.
• Stops.
• Luggage.
• Flight information.
• Child-seat requirements.

All changes are subject to availability and may result in an adjustment to the final price.

A requested modification will only be considered accepted after Wonderful Transfer has expressly confirmed it.

14. Hourly-Disposal Services

Chauffeur-at-disposal and hourly-disposal services are subject to a minimum booking duration of four consecutive hours.

Any extension beyond the confirmed period will be subject to driver and vehicle availability and may incur an additional charge according to the applicable hourly rate.

15. Number of Passengers

The price confirmed at the time of booking will remain unchanged if the final number of passengers is lower than the number originally included in the reservation.

No partial refund or price reduction will apply when fewer passengers travel.

Any increase in the number of passengers must be communicated before the service and will be subject to:

• The legal capacity of the selected vehicle.
• Vehicle availability.
• Luggage capacity.
• Confirmation by Wonderful Transfer.

A larger vehicle or an additional vehicle may be required and may result in an additional charge.

Under no circumstances may the number of passengers exceed the authorised capacity of the vehicle.

16. Child Seats

Baby seats, booster seats and child safety seats are available upon prior request at no additional cost.

The customer should provide:

• The child’s age.
• The child’s approximate weight.
• The type of seat required.
• The number of seats required.

Availability cannot be guaranteed unless the requirement is communicated before the service.

17. Luggage

Unless otherwise agreed, each passenger may travel with:

• One standard suitcase.
• One item of hand luggage.

Customers travelling with oversized or special luggage must inform Wonderful Transfer before confirming the booking.

Special luggage may include:

• Golf clubs.
• Bicycles.
• Surfboards.
• Skis.
• Wheelchairs.
• Musical instruments.
• Large pushchairs.
• Other oversized objects.

Wonderful Transfer may require a larger vehicle or apply an additional charge where the luggage exceeds the capacity included in the original booking.

18. Pets

Pets may be transported when requested and confirmed in advance.

Depending on their type and size, pets may be required to travel in an appropriate carrier or with an approved restraint system.

The customer is responsible for complying with applicable animal-transport and safety requirements.

Additional cleaning or transportation charges may apply and will be communicated before confirmation.

19. Amenities Included

All Wonderful Transfer services include the following amenities for passengers:

• Bottled mineral water.
• Sweets.
• Refreshing wipes.

20. Private Nature of the Service

Unless otherwise expressly agreed, all services are provided as private transfers.

The assigned vehicle is reserved exclusively for the customer and the passengers included in the booking.

21. Customer Responsibilities

Customers are responsible for:

• Providing accurate and complete booking information.
• Reviewing the booking confirmation.
• Being present at the agreed location and time.
• Remaining contactable.
• Informing Wonderful Transfer about delays or changes.
• Providing sufficient time to reach an airport, port, station or appointment.
• Ensuring that passengers behave respectfully.
• Using seat belts and child-restraint systems where required.
• Complying with the driver’s reasonable safety instructions.
• Taking their personal belongings when leaving the vehicle.

Wonderful Transfer reserves the right to refuse or terminate a service where a passenger:

• Behaves violently, abusively or dangerously.
• Is under the influence of alcohol or drugs to an extent that compromises safety.
• Threatens the driver or other passengers.
• Causes or risks causing damage to the vehicle.
• Refuses to comply with applicable safety regulations.

No refund will be issued where the service cannot be provided or must be terminated due to the customer’s unsafe or inappropriate behaviour.

22. Delays and Circumstances Beyond Our Control

Wonderful Transfer will make every reasonable effort to provide the service punctually.

However, Wonderful Transfer will not be responsible for delays, modifications or cancellations caused by circumstances beyond its reasonable control, including:

• Severe weather conditions.
• Road closures.
• Serious traffic accidents.
• Police controls.
• Public demonstrations.
• Natural disasters.
• Government restrictions.
• Flight or port disruptions.
• Mechanical incidents that could not reasonably have been anticipated.
• Force majeure events.

Where possible, Wonderful Transfer will inform the customer and offer a reasonable alternative.

23. Liability

Wonderful Transfer will exercise reasonable care and professional skill when providing its services.

Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited.

To the extent permitted by applicable law, Wonderful Transfer will not be responsible for:

• Missed flights, ships, trains, meetings or appointments where the customer did not allow sufficient travel time.
• Delays caused by circumstances beyond the company’s reasonable control.
• Indirect or consequential losses.
• Loss of business opportunities.
• Personal belongings forgotten or left inside the vehicle.
• Problems caused by inaccurate information provided by the customer.

Customers should check that they have collected all personal belongings before leaving the vehicle.

24. Right of Withdrawal

The services offered by Wonderful Transfer are passenger transportation services reserved for a specific date and time.

The general 14-day right of withdrawal applicable to certain distance contracts does not apply to these passenger transportation bookings.

The customer’s cancellation and refund rights are governed by the Cancellation Policy contained in these Terms & Conditions.

25. Personal Data

Personal information collected during the booking and payment process will be processed in accordance with:

• The Wonderful Transfer Privacy Policy.
• Regulation (EU) 2016/679, General Data Protection Regulation.
• Applicable Spanish data-protection legislation.

Payment card information is processed directly by the payment service provider and is not stored by Wonderful Transfer.

26. Complaints and Customer Service

Customers may submit questions, incidents or complaints using the following contact details:

Email: booking@wonderfultransfer.com
Telephone: +34 652 82 91 06
Postal address: Calle Cotlliure 31, Floor 6, Door 1, 07010 Palma de Mallorca, Illes Balears, Spain.

The customer should provide the booking reference, service date and a clear description of the incident.

Wonderful Transfer will review and respond to the request as soon as reasonably possible.

27. Website Availability

Wonderful Transfer makes reasonable efforts to ensure that the website and booking system remain available and operate correctly.

However, uninterrupted availability cannot be guaranteed due to:

• Maintenance.
• Technical issues.
• Hosting incidents.
• Internet-service interruptions.
• Payment-platform incidents.
• Circumstances beyond the company’s control.

A booking will not be considered completed unless the customer receives the corresponding confirmation.

28. Governing Law and Jurisdiction

These Terms & Conditions are governed by Spanish law.

Any dispute relating to a booking or transportation service will be submitted to the courts and tribunals determined by applicable Spanish consumer and procedural legislation.

Nothing in this clause limits any mandatory right that the customer may have as a consumer.

29. Changes to These Terms

Wonderful Transfer may update these Terms & Conditions to reflect changes in its services, prices, payment systems, legislation or business operations.

The version applicable to a booking will be the version available and accepted by the customer at the time the reservation is confirmed.

30. Contact

For questions about these Terms & Conditions or a booking, please contact:

L&N Transfers SL — Wonderful Transfer
CIF: B70971536
Address: Calle Cotlliure 31, Floor 6, Door 1, 07010 Palma de Mallorca, Illes Balears, Spain
Email: booking@wonderfultransfer.com
Telephone: +34 652 82 91 06